Claims

1. What is the claims process at Exide Life Insurance?+ -

A life insurance claim can be filed in case of Life Assured’s Natural Death, Accidental Death, Accidental Disability and Dismemberment, etc. based on the policy terms and conditions. The documents required in each case may vary on case to case basis.

Who can report a Claim?

The Policy Owner, The nominee or any relative can report a death claim.
In case of survival claims, e.g. Accidental Disability and Dismemberment claim or Critical Illness Claim the LA can report the claim.

Step 1: Claim Reporting
The first step involves reporting the claim. Fill the Life insurance claim form. The same can be reported online, at our branches, central office, e-mailed or through our call centre as perthe convenience of the claimant or whoever who wants to report the claim. However, claims reported online, through SMS or e-mail will not be considered as intimation. Physical documents will be required to start the process.

Step 2: Claim Processing
All the necessary documents are required for further processing of your claim. Claimant/ nominee will be informed by our team in case of requirement of additional documents.

Step 3: Claim Settlement
Submit the form to the insurer. Your claim will be evaluated once your claim is intimated and we receive all the relevant documents.

2. How do I report a claim?+ -

A simple process to ensure your claim is settled with ease and minimal documentation is explained below:

Register your claims as soon as the loss has occurred.
Use the claim intimation form available at
- Your nearest Exide Life Insurance Branch Office
- Online claim registration on website
- Write to us at claims@exidelife.in
Fill the form completely and attach required documents.
You can submit the same at nearest
- Exide Life Insurance Branch Office
- Mail to :
  
  Claims Department,
  1st Floor, Exide Life Insurance Company Limited,
  JP Techno Park,No.3/1,
  Millers Road,
  Bangalore - 560 001
In lieu of the current crisis situation, you can also share your service request forms/letter duly signed clearly mentioning the request details along with KYC copies through email to Claims@exidelife.in . Please click here for further details regarding COVID-19 assistance.
On registration, you will be given an Acknowledgement. Your policy number can be used for all queries about the claim till such time that the claim is decided upon.

3. How do I check the status of the claim post registration?+ -

Status of Claims, once registered, can be tracked in our website using the Claim ID. Click here to check

Call us on 080 49280628 (between 9:00 am and 6:00 pm) to check the status of your claim post registration.

4. What are the documents required to report a claim? + -

The documents required could be from the below list depending on the nature of the Claim. Additional documents may be requested by the insurer on case to case basis.

Duly filled and signed life insurance claim form
Death certificate of the insured
KYC Documents (ID Proof, Bank Statement ) of the beneficiary
Police FIR copy (in case of unnatural death)
Autopsy report
Hospital records and medical certificates
Employer’s certificate of the deceased

It is recommended to make a Life Insurance Claim immediately after death of the insured person. You can also contact our helpline number / Branch Office to know how to file a Claim.

5. What is a claim form? + -

Claim form is the form where you have to fill in the required details to report a claim. You can get this claim form and the list of required documents by:

Visiting your nearest Exide Life Insurance branch
Reaching out to our advisor
Going to the Customer Service section of our website

6. When is a claim rejected?+ -

A claim is rejected in case of 'non-disclosure' or 'misstatement' of facts. When a fact that affects the policy issuance decision is not disclosed in the proposal, it is termed as, 'non-disclosure'. Also, withholding information or providing incorrect information while answering questions in the proposal form is termed as, 'misstatement'.

7. To whom will the claim money be paid?+ -

The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Policy Holder in the Application Form for Insurance.

8. How will I receive my claim amount?+ -

We provide claim payments through NEFT (National Electronic Funds Transfer)

Claims

1. What is the claims process at Exide Life Insurance?+ -

2. How do I report a claim?+ -

3. How do I check the status of the claim post registration?+ -

4. What are the documents required to report a claim? + -

5. What is a claim form? + -

6. When is a claim rejected?+ -

7. To whom will the claim money be paid?+ -

8. How will I receive my claim amount?+ -

Related Questions

Riders FAQs

Child Plans FAQs

ULIP FAQs