We are happy to offer Twitter based Self Help Service. Designed to enable customers to manage our policies on the popular social media platform, the service is one of its kind in the life insurance category. An exclusive Twitter handle @ExideLifeCares has been created to allow customers to access a bouquet of predefined services for their existing Exide Life Insurance policies.
To get started, all one needs to do is Tweet "Hi" or "Hello" @ExideLifeCares. Upon doing so the interaction moves into the secure private message box (DM) where the user is prompted for one time registration using "Date of Birth" and "Exide Life Insurance Policy Number". Hereon the interactions are guided by our Twitter enabled automated service.
The services currently being offered are:
- Renewal premium payment,
- Download premium payment receipt,
- Update contact details,
- Check policy status,
- Policy due date,
- Policy premium and survival benefit details etc.
The foremost and the most important pillar of Exide Life Insurance Digital strategy is to serve its existing customers online by offering them best in class user experience.