COVID-19 Assistance

Your safety is our utmost priority!

Some of our branches are open now

Access our online self-service options at your convenience.

Important information- All deaths that may have occurred as a result of COVID-19 under an inforce policy will be admissible irrespective of the products

View more + View less -

Exide Life Insurance Branches

We have opened the doors of quite a few of our branches to serve you better.

Branches remain open from 9:30 AM to 2:00 PM.

Please check below for the branch closest to you.

Agra

Ahmedabad

Ahmednagar

Ajmer

Aligarh

Allahabad

Alwar

Amalapuram

Ambala

Amritsar

Anakapalli

Anantapur

Asansol

Aurangabad

Bagalkot

Balasore

Bangalore - BTM Layout

Bangalore - Centenary Building 6th floor

Bangalore - Jayanagar

Bangalore - Malleswaram

Bangalore - Yelahanka

Baramati

Bareilly

Baroda

Bathinda

Belgaum

Bellary

Berhampur

Bharatpur

Bhilwara

Bhimavaram

Bhind

Bhopal

Bhubaneswar

Bidar

Bijapur

Chandigarh

Chennai - Adyar

Chennai - Annasalai

Chennai - Mogapair

Chennai - NM Road

Chennai - Tambaram

Chennai - Velachery

Chikmagalur

Chirala

Chitradurga

Chittoor

Coimbatore

Cuddalore

Cuttack

Davangere

Dehradun

Dhanbad

Dharapuram

Dharmapuri

Dharwad

Dindigul

Eluru

Erode

Faizabad

Faridabad

Ferozepur

Gadag

Ghaziabad

Goa

Gobichettipalayam

Gorakhpur

Gulbarga

Guntur

Gurgaon

Guwahati

Gwalior

Haldwani

Hassan

Hindupur

Hissar

Hosur

Hubli

Hyderabad - Dilsukhnagar

Hyderabad - Panjagutta

Indore

Jabalpur

Jaipur

Jalandhar

Jammu

Jamnagar

Jamshedpur

Jhansi

Jodhpur

Jorhat

Kadapa

Kakinada

Kanchipuram

Kanpur

Karaikudi

Karimnagar

Karur

Karwar

Khammam

Khanna

Kolar

Kolhapur

Kolkata - Bhowanipore

Kolkata - Gariya

Kolkata - Mangoe Lane

kolkata - Shyam Bazar

Kota

Kothagudem

Kumbakonam

Kurnool

Lucknow

Ludhiana

Machilipatnam

Madurai

Mandya

Mangalore

Markapuram

Marthandam

Mathura

Mayiladuthurai

Meerut

Mehsana

Moga

Moradabad

Mumbai - Andheri

Mumbai - Borivali

Mumbai - Chembur

Mumbai-Thane

Mysore

Nagercoil

Nagpur

Namakkal

Nandyal

Narasaraopet

Nashik

Nellore

New Delhi - Barakhamba Road

New Delhi - Janakpuri

New Delhi - Nehru place

New Delhi - Netaji Subhash Place

Nizamabad

Noida

Ongole

Panipat

Pathankot

Patiala

Patna

Pollachi

Pondichery

Proddatur

Pune

Pune - Pimpri

RaeBareilly

Raichur

Raipur

Rajahmundry

Rajapalyam

Rajkot

Ramagundem

Ranchi

Rohtak

Rourkela

Salem

Sangli

Satara

Secunderabad

Shimla

Shimoga

Sikar

Siliguri

Sirsi

Solapur

Srikakulam

Srinagar

Surat

Tanjore

Tanuku

Tenali

Thiruvanamalai

Tirunelveli

Tirupathi

Tirupur

Trichy

Tumkur

Tuticorin

Udaipur

Udupi

Ujjain

Varanasi

Vellore

Vijayanagaram

Vijayawada

Vishakhapatnam

Warangal

Dedicated process for COVID-19 Claims

We are committed to helping our customers at this critical juncture. All deaths that may have occurred as a result of COVID-19 under an inforce policy will be admissible irrespective of the products.

As per Central and various State Government directives, most of our branches may either face a complete shutdown or would be working with limited capacity. However, to ensure uninterrupted services please refer to our online claims handling process as specified below. We will ensure that all the claims received are handled with utmost care and will be settled expeditiously, subject to receipt of all required documents for assessing the claim.

In this regard, we have set up a few special services that you may find helpful.

Click on the Easy Claims Registration Process & FAQs below for more details.

Easy Claims Registration Process + -

1.	Death claim intimation form. Download here
2.	Complete medical records/ hospital reports in case the death has happened in any hospital
3.	Death certificate issued by Municipal Corporation or local authorities. - In case the death certificate is not available, kindly submit the Report issued by Police Authorities or Armed forces declaring death of the Life Assured
4.	KYC of the Life Assured
5.	KYC of the nominee
6.	Bank account details of the nominee

FAQs + -

What is the claims process at Exide Life Insurance?
In case of Life Assured’s death a life insurance claim can be filed in case of Life Assured’s death based on the policy terms and conditions. The documents required in each case may vary on case to case basis.
Step 1: Claim Reporting
The first step involves reporting the claim. The claimant/ nominee is required to fill the death claim intimation form, available here. Since our branches may not be fully operational due to the world wide COVID 19 pandemic, please write an email to claims@exidelife.in with supporting documents mentioned below
Step 2: Claim Processing
Claimant is required to submit all the necessary documents for further processing of the claim. Our team will communicate through email, in case there is requirement of any additional documents.
On receipt of all required documents, the claim will be evaluated and decision will be taken.
It is recommended to make a Life Insurance Claim immediately after death of the insured person.

What are the documents required for intimating a claim
a. Death claim intimation form
b. Complete medical records/ hospital reports in case the death has happened in any hospital
c. Death certificate
d. KYC of the Life Assured
e. KYC of the nominee
f. Bank account details of the nominee

When is a claim rejected?
A claim is rejected in case of 'non-disclosure' or 'misstatement' of material facts. When a fact that affects the policy issuance decision is not disclosed in the proposal, it is termed as, 'non-disclosure' of material fact. Further, withholding information or providing incorrect information while answering questions in the proposal form is termed as, 'misstatement'.

To whom will the claim money be paid?
The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Policyholder in the Proposal Form for Insurance.
In the event of the death of the nominee as well, please also submit the death certificate of the nominee and the legal heirship certificate to process and pay the claim amount.

How will I receive my claim amount?
We make claim payments through NEFT (National Electronic Funds Transfer).

Go Digital! Stay Safe!

To provide you uninterrupted service, we bring you 24/7 digital servicing options to manage your policy or pay renewal premiums online from the safety of your home.

Online Payments+ -

You can pay your renewal premiums online using credit/ debit card, net banking and e-wallets in just few simple steps

Step 1

Fill in your details

Step 2

View Policy and Premium Information

Step 3

Make Payment

Pay Now

For other online options Click Here .

Self-Service+ -

Manage your policy on the go. Our Self-Service option is built keeping in mind convenience and ease of use, and can be used ‘Anytime, Anywhere’.

Download premium receipt and premium paid certificate
View and update your personal and policy details
Set e-Mandate or Standing Instructions
Update Bank Account or PAN details

Important Note: To ensure smooth , hassle free and on time pay-outs of your eligible benefits, please keep your bank account details updated in our records. To update your bank account details click here.

Contact Us+ -

As we empathise and insist you to stay safe during these hard times, you can write to us from the safety of your homes (from your registered Email ID) to care@exidelife.in for any queries/ suggestions related to your policy.

You may use our Self Service section for host of service options.

You can also call us from your registered mobile number on 1800 419 8228 for any queries or issues.

Advisor Helpline Number 1800 419 9902

Exide Life Insurance Branches -

Exide Life Insurance Branches

We have opened the doors of quite a few of our branches to serve you better.

Branches remain open from 9:30 AM to 2:00 PM.

Please check below for the branch closest to you.

Agra

Ahmedabad

Ahmednagar

Ajmer

Aligarh

Allahabad

Alwar

Amalapuram

Ambala

Amritsar

Anakapalli

Anantapur

Asansol

Aurangabad

Bagalkot

Balasore

Bangalore - BTM Layout

Bangalore - Centenary Building 6th floor

Bangalore - Jayanagar

Bangalore - Malleswaram

Bangalore - Yelahanka

Baramati

Bareilly

Baroda

Bathinda

Belgaum

Bellary

Berhampur

Bharatpur

Bhilwara

Bhimavaram

Bhind

Bhopal

Bhubaneswar

Bidar

Bijapur

Chandigarh

Chennai - Adyar

Chennai - Annasalai

Chennai - Mogapair

Chennai - NM Road

Chennai - Tambaram

Chennai - Velachery

Chikmagalur

Chirala

Chitradurga

Chittoor

Coimbatore

Cuddalore

Cuttack

Davangere

Dehradun

Dhanbad

Dharapuram

Dharmapuri

Dharwad

Dindigul

Eluru

Erode

Faizabad

Faridabad

Ferozepur

Gadag

Ghaziabad

Goa

Gobichettipalayam

Gorakhpur

Gulbarga

Guntur

Gurgaon

Guwahati

Gwalior

Haldwani

Hassan

Hindupur

Hissar

Hosur

Hubli

Hyderabad - Dilsukhnagar

Hyderabad - Panjagutta

Indore

Jabalpur

Jaipur

Jalandhar

Jammu

Jamnagar

Jamshedpur

Jhansi

Jodhpur

Jorhat

Kadapa

Kakinada

Kanchipuram

Kanpur

Karaikudi

Karimnagar

Karur

Karwar

Khammam

Khanna

Kolar

Kolhapur

Kolkata - Bhowanipore

Kolkata - Gariya

Kolkata - Mangoe Lane

kolkata - Shyam Bazar

Kota

Kothagudem

Kumbakonam

Kurnool

Lucknow

Ludhiana

Machilipatnam

Madurai

Mandya

Mangalore

Markapuram

Marthandam

Mathura

Mayiladuthurai

Meerut

Mehsana

Moga

Moradabad

Mumbai - Andheri

Mumbai - Borivali

Mumbai - Chembur

Mumbai-Thane

Mysore

Nagercoil

Nagpur

Namakkal

Nandyal

Narasaraopet

Nashik

Nellore

New Delhi - Barakhamba Road

New Delhi - Janakpuri

New Delhi - Nehru place

New Delhi - Netaji Subhash Place

Nizamabad

Noida

Ongole

Panipat

Pathankot

Patiala

Patna

Pollachi

Pondichery

Proddatur

Pune

Pune - Pimpri

RaeBareilly

Raichur

Raipur

Rajahmundry

Rajapalyam

Rajkot

Ramagundem

Ranchi

Rohtak

Rourkela

Salem

Sangli

Satara

Secunderabad

Shimla

Shimoga

Sikar

Siliguri

Sirsi

Solapur

Srikakulam

Srinagar

Surat

Tanjore

Tanuku

Tenali

Thiruvanamalai

Tirunelveli

Tirupathi

Tirupur

Trichy

Tumkur

Tuticorin

Udaipur

Udupi

Ujjain

Varanasi

Vellore

Vijayanagaram

Vijayawada

Vishakhapatnam

Warangal

Claims -

Dedicated process for COVID-19 Claims

We are committed to helping our customers at this critical juncture. All deaths that may have occurred as a result of COVID-19 under an inforce policy will be admissible irrespective of the products.

In this regard, we have set up a few special services that you may find helpful.

Click on the Easy Claims Registration Process & FAQs below for more details.

Easy Claims Registration Process + -

1.	Death claim intimation form. Download here
2.	Complete medical records/ hospital reports in case the death has happened in any hospital
3.	Death certificate issued by Municipal Corporation or local authorities. - In case the death certificate is not available, kindly submit the Report issued by Police Authorities or Armed forces declaring death of the Life Assured
4.	KYC of the Life Assured
5.	KYC of the nominee
6.	Bank account details of the nominee

FAQs + -

What is the claims process at Exide Life Insurance?
In case of Life Assured’s death a life insurance claim can be filed in case of Life Assured’s death based on the policy terms and conditions. The documents required in each case may vary on case to case basis.
Step 1: Claim Reporting
The first step involves reporting the claim. The claimant/ nominee is required to fill the death claim intimation form, available here. Since our branches may not be fully operational due to the world wide COVID 19 pandemic, please write an email to claims@exidelife.in with supporting documents mentioned below
Step 2: Claim Processing
Claimant is required to submit all the necessary documents for further processing of the claim. Our team will communicate through email, in case there is requirement of any additional documents.
On receipt of all required documents, the claim will be evaluated and decision will be taken.
It is recommended to make a Life Insurance Claim immediately after death of the insured person.

What are the documents required for intimating a claim
a. Death claim intimation form
b. Complete medical records/ hospital reports in case the death has happened in any hospital
c. Death certificate
d. KYC of the Life Assured
e. KYC of the nominee
f. Bank account details of the nominee

When is a claim rejected?
A claim is rejected in case of 'non-disclosure' or 'misstatement' of material facts. When a fact that affects the policy issuance decision is not disclosed in the proposal, it is termed as, 'non-disclosure' of material fact. Further, withholding information or providing incorrect information while answering questions in the proposal form is termed as, 'misstatement'.

To whom will the claim money be paid?
The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Policyholder in the Proposal Form for Insurance.
In the event of the death of the nominee as well, please also submit the death certificate of the nominee and the legal heirship certificate to process and pay the claim amount.

How will I receive my claim amount?
We make claim payments through NEFT (National Electronic Funds Transfer).

Digital Self-Service Options -

Go Digital! Stay Safe!

To provide you uninterrupted service, we bring you 24/7 digital servicing options to manage your policy or pay renewal premiums online from the safety of your home.

Online Payments+ -

You can pay your renewal premiums online using credit/ debit card, net banking and e-wallets in just few simple steps

Step 1

Fill in your details

Step 2

View Policy and Premium Information

Step 3

Make Payment

Pay Now

For other online options Click Here .

Self-Service+ -

Manage your policy on the go. Our Self-Service option is built keeping in mind convenience and ease of use, and can be used ‘Anytime, Anywhere’.

Download premium receipt and premium paid certificate
View and update your personal and policy details
Set e-Mandate or Standing Instructions
Update Bank Account or PAN details

Contact Us+ -

You may use our Self Service section for host of service options.

You can also call us from your registered mobile number on 1800 419 8228 for any queries or issues.

Advisor Helpline Number 1800 419 9902