Dedicated process for COVID-19 Claims

We are committed to helping our customers at this critical juncture. All deaths that may have occurred as a result of COVID-19 under an inforce policy will be admissible irrespective of the products.

As per Central and various State Government directives, most of our branches may either face a complete shutdown or would be working with limited capacity. However, to ensure uninterrupted services please refer to our online claims handling process as specified below. We will ensure that all the claims received are handled with utmost care and will be settled expeditiously, subject to receipt of all required documents for assessing the claim.

In this regard, we have set up a few special services that you may find helpful.

Click on the Easy Claims Registration Process & FAQs below for more details.

Easy Claims Registration Process + -

1.	Death claim intimation form. Download here
2.	Complete medical records/ hospital reports in case the death has happened in any hospital
3.	Death certificate issued by Municipal Corporation or local authorities. - In case the death certificate is not available, kindly submit the Report issued by Police Authorities or Armed forces declaring death of the Life Assured
4.	KYC of the Life Assured
5.	KYC of the nominee
6.	Bank account details of the nominee

FAQs + -

What is the claims process at Exide Life Insurance?
In case of Life Assured’s death a life insurance claim can be filed in case of Life Assured’s death based on the policy terms and conditions. The documents required in each case may vary on case to case basis.
Step 1: Claim Reporting
The first step involves reporting the claim. The claimant/ nominee is required to fill the death claim intimation form, available here. Since our branches may not be fully operational due to the world wide COVID 19 pandemic, please write an email to claims@exidelife.in with supporting documents mentioned below
Step 2: Claim Processing
Claimant is required to submit all the necessary documents for further processing of the claim. Our team will communicate through email, in case there is requirement of any additional documents.
On receipt of all required documents, the claim will be evaluated and decision will be taken.
It is recommended to make a Life Insurance Claim immediately after death of the insured person.

What are the documents required for intimating a claim
a. Death claim intimation form
b. Complete medical records/ hospital reports in case the death has happened in any hospital
c. Death certificate
d. KYC of the Life Assured
e. KYC of the nominee
f. Bank account details of the nominee

When is a claim rejected?
A claim is rejected in case of 'non-disclosure' or 'misstatement' of material facts. When a fact that affects the policy issuance decision is not disclosed in the proposal, it is termed as, 'non-disclosure' of material fact. Further, withholding information or providing incorrect information while answering questions in the proposal form is termed as, 'misstatement'.

To whom will the claim money be paid?
The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Policyholder in the Proposal Form for Insurance.
In the event of the death of the nominee as well, please also submit the death certificate of the nominee and the legal heirship certificate to process and pay the claim amount.

How will I receive my claim amount?
We make claim payments through NEFT (National Electronic Funds Transfer).

Go Digital! Stay Safe!

To provide you uninterrupted service, we bring you 24/7 digital servicing options to manage your policy or pay renewal premiums online from the safety of your home.

Online Payments+ -

You can pay your renewal premiums online using credit/ debit card, net banking and e-wallets in just few simple steps

Step 1

Fill in your details

Step 2

View Policy and Premium Information

Step 3

Make Payment

Pay Now

For other online options Click Here .

Self-Service+ -

Manage your policy on the go. Our Self-Service option is built keeping in mind convenience and ease of use, and can be used ‘Anytime, Anywhere’.

Download premium receipt and premium paid certificate
View and update your personal and policy details
Set e-Mandate or Standing Instructions
Update Bank Account or PAN details

Important Note: To ensure smooth , hassle free and on time pay-outs of your eligible benefits, please keep your bank account details updated in our records. To update your bank account details click here.

Contact Us+ -

As we empathise and insist you to stay at your home during these hard times, we would also accept your requests, for Surrender/ Freelook Cancellation/ Loans or any queries, through email at: care@exidelife.in

You can also call us on 18004198228 for any queries or issues.

Note: Please ensure you send the duly signed form (as per the request) along with necessary KYC documents to us for quick processing of your requests.

Exide Life Insurance Branches

As per the directives from Central & State Governments, our branches and offices will remain closed till further notice or when the crisis is diverted.

To ensure you avail our uninterrupted services, we encourage you to use our Digital Self-Service Options for Managing your Policy or paying Renewal premiums online.

Claims -

Dedicated process for COVID-19 Claims

We are committed to helping our customers at this critical juncture. All deaths that may have occurred as a result of COVID-19 under an inforce policy will be admissible irrespective of the products.

In this regard, we have set up a few special services that you may find helpful.

Click on the Easy Claims Registration Process & FAQs below for more details.

Easy Claims Registration Process + -

1.	Death claim intimation form. Download here
2.	Complete medical records/ hospital reports in case the death has happened in any hospital
3.	Death certificate issued by Municipal Corporation or local authorities. - In case the death certificate is not available, kindly submit the Report issued by Police Authorities or Armed forces declaring death of the Life Assured
4.	KYC of the Life Assured
5.	KYC of the nominee
6.	Bank account details of the nominee

FAQs + -

What is the claims process at Exide Life Insurance?
In case of Life Assured’s death a life insurance claim can be filed in case of Life Assured’s death based on the policy terms and conditions. The documents required in each case may vary on case to case basis.
Step 1: Claim Reporting
The first step involves reporting the claim. The claimant/ nominee is required to fill the death claim intimation form, available here. Since our branches may not be fully operational due to the world wide COVID 19 pandemic, please write an email to claims@exidelife.in with supporting documents mentioned below
Step 2: Claim Processing
Claimant is required to submit all the necessary documents for further processing of the claim. Our team will communicate through email, in case there is requirement of any additional documents.
On receipt of all required documents, the claim will be evaluated and decision will be taken.
It is recommended to make a Life Insurance Claim immediately after death of the insured person.

What are the documents required for intimating a claim
a. Death claim intimation form
b. Complete medical records/ hospital reports in case the death has happened in any hospital
c. Death certificate
d. KYC of the Life Assured
e. KYC of the nominee
f. Bank account details of the nominee

When is a claim rejected?
A claim is rejected in case of 'non-disclosure' or 'misstatement' of material facts. When a fact that affects the policy issuance decision is not disclosed in the proposal, it is termed as, 'non-disclosure' of material fact. Further, withholding information or providing incorrect information while answering questions in the proposal form is termed as, 'misstatement'.

To whom will the claim money be paid?
The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Policyholder in the Proposal Form for Insurance.
In the event of the death of the nominee as well, please also submit the death certificate of the nominee and the legal heirship certificate to process and pay the claim amount.

How will I receive my claim amount?
We make claim payments through NEFT (National Electronic Funds Transfer).

Digital Self-Service Options -

Go Digital! Stay Safe!

To provide you uninterrupted service, we bring you 24/7 digital servicing options to manage your policy or pay renewal premiums online from the safety of your home.

Online Payments+ -

You can pay your renewal premiums online using credit/ debit card, net banking and e-wallets in just few simple steps

Step 1

Fill in your details

Step 2

View Policy and Premium Information

Step 3

Make Payment

Pay Now

For other online options Click Here .

Self-Service+ -

Manage your policy on the go. Our Self-Service option is built keeping in mind convenience and ease of use, and can be used ‘Anytime, Anywhere’.

Download premium receipt and premium paid certificate
View and update your personal and policy details
Set e-Mandate or Standing Instructions
Update Bank Account or PAN details

Contact Us+ -

You can also call us on 18004198228 for any queries or issues.

Note: Please ensure you send the duly signed form (as per the request) along with necessary KYC documents to us for quick processing of your requests.

Exide Life Insurance Branches -

Exide Life Insurance Branches

As per the directives from Central & State Governments, our branches and offices will remain closed till further notice or when the crisis is diverted.

To ensure you avail our uninterrupted services, we encourage you to use our Digital Self-Service Options for Managing your Policy or paying Renewal premiums online.