Grievance Redressal

In case you have any query or complaint/grievance related to your policy please feel free to approach us through any of the following channels

Meet Us

Meet the Grievance officer at your nearest Exide Life office

Locate a Branch

Write to us from your registered email address at care@exidelife.in

If you are not satisfied with the resolution you receive you may follow the Grievance Escalation Matrix

Level 1 + -

In case the complainant is not satisfied with the response, the complainant can escalate the grievance to Chief Grievance Redressal Officer within 8 weeks from date of complaint resolution at gro@exidelife.in

Level 2 + -

In case the Complainant is not satisfied with the response or does not receive any response from the Chief Grievance Redressal Officer within 15 days, Complainant may approach the grievance cell of the Insurance Regulatory and Development authority of India (IRDAI):

IRDAI Grievance Call Centre –

Toll Free Number:	155255 (or) 1800 4254 732
Timings:	8 AM to 8 PM (Monday to Saturday)
Email:	grievances@irdai.gov.in
Website:	http://igms.irda.gov.in

Level 3 + -

In case the Complainant is not satisfied with the decision/resolution of the Company, or does not receive any response from the Company within 30 days of filing the complaint, the Complainant may approach the nearest Insurance Ombudsman. Refer http://ecoi.co.in/ombudsman.html for the updated list of Insurance Ombudsman.

Protection of Policyholders’ Interests Policy