• About Us
  • Our Partners
  • Become an Advisor
  • NRI/QROPS
  • Careers
  • Public Disclosures
Select a language English
  • Pay Premium
  • Get Quote
    Buy Now
    • Buy term Insurance PlanOnline
    • Buy life and heart and Cancer insurance online

    96.8%** Claims settled in FY 2017-18

    *conditions apply

    **Total number of claims settled V/S Total number of claims reported

  • Our
    Products
    • Protection Plans
    • Savings & Investments
    • Retirement & Pension
    • Group Business
    • QROPS
    Exide Life term insurance *conditions apply
  • Our
    Funds
  • Knowledge
    Center
  • Planning
    Tools
  • Customer
    Service
    • Premium Payment Options
    • Self Service
    • Sign up for Direct Debit
    • All Claims
    • Download Center
    Special Cliams
    Claims Settlement
Eng
Pay Premium
  • Our Products
  • Our Funds
  • Knowledge Center
  • Planning Tools
  • Customer Service
  • About Us
  • Our Partners
  • Become An Advisor
  • NRI/QROPS
  • Careers
  • Public Disclosures
  • Share via:
    • Home/
    • Customer Service/
    • Grievance Redressal Process

Grievance Redressal

In case you have any query or complaint/grievance related to your policy or Aadhaar updation, please feel free to approach our office through any of the following channels

Level 1   Contact Us + -

Contact Us

1800 419 8228 (Toll Free)

+91 80 4134 5444

Meet Us

at the nearest branch office

Locate a Branch

Write to care@exidelife.in

Level 2   Complaints Officer + -

In case you are not satisfied with the decision of the above office, or have not received any response within 10 days, you may contact the following official for resolution:

The Complaints Officer

Exide Life Insurance Company Limited
3rd Floor, JP Techno Park,
No. 3/1, Millers Road,
Bangalore- 560 001 India
Email: complaintscell@exidelife.in
Toll Free Number: 1800 419 8228
Tel. No. : +91 80 4134 5134

Please quote the reference number provided to you along with your policy / contact number.

Level 3   Chief Grievance Redressal Officer + -

In case you are not satisfied with the decision of the above, you can mail the Head Customer Service: gro@exidelife.in

Level 4   Insurance Ombudsman + -

In case you are not satisfied with the decision / resolution of the Company, you may approach the nearest Insurance Ombudsman (Please click here to view the Updated list of Insurance Ombudsman) if your grievance pertains to:

  • Insurance claim that has been rejected or dispute of a claim on legal construction of the policy
  • Delay in Settlement of claim
  • Dispute with regard to premium
  • Non-receipt of your insurance document

The complaints should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of complainant.

As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made

  • Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
  • Within a period of one year from the date of rejection by the insurer
  • If it is not simultaneously under any litigation
  • Protection of Policyholders’ Interests Policy

  • Key Links

  • Buy Online
  • Buy Term Insurance
  • Buy Heart & Cancer Insurance
  • Buy Unit Linked Insurance Plan
  • Buy Comprehensive Protection
    Solution
  • Get a Quick Quote
  • Term Plan Calculator
  • Heart & Cancer
    Insurance Calculator
  • Call Now
  • To Buy Policy Online : 1800 419 0808
  • For Policy Servicing : 1800 419 8228
  • About Us
  • Insurance Products
  • Savings & Investments
  • Planning Tools & Calculators
  • Product Brochures
  • Claim Forms
  • Contact Us
    •
  • Life Insurance Plans
  • Term Insurance Plan
  • Term Insurance Plan with Returns of Premium
  • Term Insurance with Riders
  • Critical Illness Insurance
  • Accidental Insurance Plan
    •
  • Child Plans
  • Child Future Plans
  • Child Insurance Plans
  • Child Investment Plans
    •
  • Health Insurance
  • Heart & Cancer Insurance
  • Retirement & Pensions
  • Retirement Plans
  • QROPS
  • Pension Plan
    •
  • Investment Options
  • Savings Plans
  • ULIP Investment
  • Guaranteed Income
    Insurance Plan
  • Endowment Plans
  • Endowment Assurance Plan
  • Long Term & Short Term Investment Plans
  • Investment Insurance Plan
  • Secured Income Insurance Plan
  • Unit Linked Insurance Plan
  • Tax Savings Investments
    •
  • Blogs and Articles
  • Video Library
  • Security Tips
  • Privacy Policy
  • Tax Center
  • Withdrawn Products
  • Sales Illustrator
  • My Connect
  • About E-insurance
  • Terms of Use
  • New Business Premium
  • IRDAI
  • policyholder.gov.in
  • Member of the Life Insurance Council
  • IRDAI IGMS
  • Modification in NAV Computation
  • Grievance Redressal
  • Disclaimer
  • DNC (Do Not Call)
  • Intellectual Property Rights
  • Phishing

IRDAI notice : Beware of spurious phone calls and fictitious/fraudulent offers : IRDAI clarifies to public that IRDAI or its officials do not involve in activities like sale of any kind of insurance or financial products nor invest premiums. IRDAI does not announce any bonus, public receiving such phone calls are requested to lodge a police complaint along with details of phone call, number.

Exide Life Insurance Company Limited.
IRDAI Registration Number: 114, CIN:U66010KA2000PLC028273
Registered Office: 3rd Floor, JP Techno Park, No. 3/1, Millers Road, Bangalore- 560 001, India.
2018 Exide Life Insurance Company Limited. All rights reserved.

  • IRDAI Public Notice on Spurious Calls
  • Sitemap
  • FAQ
  • © 2018 Exide Life Insurance Company Limited
loading

Please rotate your screen for
optimal experience

    • Share via:
Buy Now :
  • Term Insurance
  • Heart & Cancer Insurance
  • Locate a Branch
  • Meet an Advisor
  • Contact Us
  • Locate
  • Meet
  • Buy
  • Chat