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    • Grievance Redressal Process

Grievance Redressal

In case you have any query or complaint/grievance, please feel free to approach our office through any of the following channels

Level 1   Contact Us + -

Contact Us

1800 419 8228 (Toll Free)

+91 80 4134 5444

Meet Us

at the nearest branch office

Call the toll free number to ascertain the address of the nearest branch office

Write to care@exidelife.in

Level 2   Complaints Officer + -

In case you are not satisfied with the decision of the above office, or have not received any response within 10 days, you may contact the following official for resolution:

The Complaints Officer

Exide Life Insurance Company Limited
3rd Floor, JP Techno Park,
No. 3/1, Millers Road,
Bangalore- 560 001 India
Email: complaintscell@exidelife.in
Toll Free Number: 1800 419 8228
Tel. No. : +91 80 4134 5134

Please quote the reference number provided to you along with your policy / contact number.

Level 3   Chief Grievance Redressal Officer + -

In case you are not satisfied with the decision of the above, you can mail the Head Customer Service: gro@exidelife.in

Level 4   Insurance Ombudsman + -

In case you are not satisfied with the decision / resolution of the Company, you may approach the nearest Insurance Ombudsman (Please click here to view the Updated list of Insurance Ombudsman) if your grievance pertains to:

  • Insurance claim that has been rejected or dispute of a claim on legal construction of the policy
  • Delay in Settlement of claim
  • Dispute with regard to premium
  • Non-receipt of your insurance document

The complaints should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of complainant.

As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made

  • Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
  • Within a period of one year from the date of rejection by the insurer
  • If it is not simultaneously under any litigation
  • Protection of Policyholders’ Interests Policy

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IRDAI notice : Beware of spurious phone calls and fictitious/fraudulent offers : IRDAI clarifies to public that IRDAI or its officials do not involve in activities like sale of any kind of insurance or financial products nor invest premiums. IRDAI does not announce any bonus, public receiving such phone calls are requested to lodge a police complaint along with details of phone call, number.

Exide Life Insurance Company Limited.
IRDAI Registration Number: 114, CIN:U66010KA2000PLC028273
Registered Office: 3rd Floor, JP Techno Park, No. 3/1, Millers Road, Bangalore- 560 001, India.
2017 Exide Life Insurance Company Limited. All rights reserved.

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