Grievance Redressal

In case you have any query or complaint/grievance related to your policy or Aadhaar updation, please feel free to approach our office through any of the following channels

Level 1 Contact Us + -

Contact Us

1800 419 8228 (Toll Free)

+91 80 4134 5444

Meet Us

at the nearest branch office

Locate a Branch

Write to care@exidelife.in

Level 2 Complaints Officer + -

In case you are not satisfied with the decision of the above office, or have not received any response within 10 days, you may contact the following official for resolution:

The Complaints Officer

Exide Life Insurance Company Limited
3rd Floor, JP Techno Park,
No. 3/1, Millers Road,
Bangalore- 560 001 India
Email: complaintscell@exidelife.in
Toll Free Number: 1800 419 8228
Tel. No. : +91 80 4134 5134

Please quote the reference number provided to you along with your policy / contact number.

Level 3 Chief Grievance Redressal Officer + -

In case you are not satisfied with the decision of the above, you can mail the Head Customer Service: gro@exidelife.in

Level 4 Insurance Ombudsman + -

In case you are not satisfied with the decision / resolution of the Company, you may approach the nearest Insurance Ombudsman (Please click here to view the Updated list of Insurance Ombudsman) if your grievance pertains to:

Insurance claim that has been rejected or dispute of a claim on legal construction of the policy
Delay in Settlement of claim
Dispute with regard to premium
Non-receipt of your insurance document

The complaints should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of complainant.

As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made

Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
Within a period of one year from the date of rejection by the insurer
If it is not simultaneously under any litigation

Protection of Policyholders’ Interests Policy