Dedicated claims process for natural calamity affected areas of Kerala and Karnataka

We do understand that a lot of people have been adversely impacted on account of recent floods in various parts of Kerala and Karnataka. We hope you and your family are safe.

In this regard, we have set up a few special services that you may find helpful

1. Dedicated Claims Helpline + -

You can reach us on any of the following:

Call us during working hours (Monday to Friday, 9.00AM to 7.00PM)	080 49280628 OR 080-67999200 Extension - 4012, 4016, 4013
Email us at	claims@exidelife.in

2. 3 Simple Steps For Easy Claims Registration + -

Step 1. Register claim online here or download the form here or written intimation from claimant mentioning policy details and date of death.

Step 2. Submit the Death Certificate issued by Municipal Corporation or local authorities. - In case the death certificate is not available, kindly submit the Report issued by Police Authorities or Armed forces declaring death of the Life Assured.

Step 3. Nominee ID, residence proof and account details / bank certificate of the nominee.

3. Special Assistance for Issuance of Duplicate Policy Bond + -

In case, your policy bond is damaged or lost you can easily request for a duplicate policy bond at your nearest branch office.

4. Special Provision for Renewal/Revival of Due Policies + -

We have extended the grace period by 60 days for policies with premium due between 15th July 2018 and 30th September 2018.

The premium can be easily paid at any of our branches or online. click here

5. For Other Policy Related Queries + -

You can reach us at:

Toll Free Number	1800 419 8228
Email us at	care@exidelife.in
Walk into our Branch	Click here to locate your nearest branch

6. FAQ + -

1) Death Certificate is not available?

In case, the death certificate is not issued you may submit report or document issued by the Police Authorities or the Armed forces indicating death of the life assured.

2) What document is required in case both Life Assured and Nominee are dead?

Kindly share the legal heir certificate or succession certificate issued by a competent authority to establish the relationship of the claimant with the life assured along with the claim documents.

3) If the person is reported as missing?

In such a situation we will not be able to process the death claim unless there is missing complaint registered in the jurisdictional police station and the person is not been seen or heard by anyone for the last 7 years from the date of reporting as missing.