Dedicated claims process for natural calamity affected areas of Odisha and neighbouring states

We are deeply saddened to know that a lot of people have been adversely impacted by the recent ‘Cyclone Fani’ in various parts of Odisha and neighbouring states. We hope you and your family are safe

In this regard, we have set up a few special services that you may find helpful.

1. Appointment of Nodal Officer: + -

A Nodal Officer has been appointed to assist you in addressing all your grievances and issues regarding your claims.

The details of the Nodal officer are as follows:

Name:	R Sree Ram
Email Id:	r.ram@exidelife.in
Contact number:	097760 11166

2. Dedicated Helpline: You can reach us on any of the following: + -

Call us during working hours:	080 49280628 OR 080-67999200 Extension - 4012, 4016, 4013 (Monday to Friday, 9.00AM to 7.00PM)
Email us at:	claims@exidelife.in

3. Three Simple Steps for Easy Claims Registration: + -

Step 1. Register claim online here or download the form here or written intimation from claimant mentioning policy details and date of death.

Step 2. Submit the Death Certificate issued by Municipal Corporation or local authorities. The documents required are proof of death of the Life assured issued by any concerned government authorities involved in relief activities or the local gram panchayat or municipal offices along with a claim form or any missing list released by the government of Odisha confirming the person dead, newspapers cuttings released by the government of Odisha.

Step 3. Nominee ID, residence proof and account details / bank certificate of the nominee.

4. Special Assistance for Issuance of Duplicate Policy Bond + -

In case, your policy bond is damaged or lost you can easily request for a duplicate policy bond at your nearest branch office.

5. Special Provision for Renewal/Revival of Due Policies + -

We have extended the grace period by 60 days for policies with premium due between 1st May 2019 and 31st May 2019.

The premium can be easily paid at any of our branches or online. click here

6. For Other Policy Related Queries + -

You can reach us at:

Toll Free Number	1800 419 8228
Email us at	care@exidelife.in
Walk into our Branch	Click here to locate your nearest branch

7. FAQS + -

1) What should one do in case the Death Certificate is not available?

In case the death certificate is not available, you may submit or report the documents issued by any concerned government authorities involved in relief activities or the local gram panchayat or municipal offices along with a claim form or any missing list released by the government of Odisha confirming the person dead, newspapers cuttings released by the government of Odisha. This relaxation in policy is till 31st July 2019.

2) What document is required in case both Life Assured and Nominee are dead?

In case the nominee is also dead and the claim is made by any other legal heirs, the death proof of the nominee along with surviving family members certificate and a no objection letter/ certificate from rest of the surviving members is required.

3) What should you do if the life insured is reported as missing?

In such a situation we will not be able to process the death claim unless there is missing complaint registered in the jurisdictional police station and the person is not been seen or heard by anyone for the last 7 years from the date of reporting as missing.