Dedicated claims process for natural calamity affected areas of Karnataka, Kerala, Maharashtra and Gujarat

We are deeply saddened to know that a lot of people have been adversely impacted by the recent floods in various parts of Karnataka, Kerala, Maharashtra and Gujarat. We hope you and your family are safe

In this regard, we have set up a few special services that you may find helpful.

1. Appointment of Nodal Officer: + -

A Nodal Officer has been appointed to assist you in addressing all your grievances and issues regarding your claims.

The details of the Nodal officer are as follows:

Maharashtra	Prakash R Chudasama	Email: prakash.chudasama@exidelife.in
Kerala	Vinod Haridas	Email: vinod.haridas3@exidelife.in
Gujarat	Rakesh Natvar Parmar	Email: rakesh.parmar@exidelife.in
Karnataka	Kishor S Joshi	Email: kishor.joshi@exidelife.in

2. Dedicated Helpline: You can reach us on any of the following: + -

Call us during working hours:	080 49280628 OR 080-67999200 Extension - 4012, 4016, 4013 (Monday to Friday, 9.00AM to 7.00PM)
Email us at:	claims@exidelife.in

3. Three Simple Steps for Easy Claims Registration: + -

Step 1. Register claim online here or download the form here or written intimation from claimant mentioning policy details and date of death.

Step 2. Submit the Death Certificate issued by Municipal Corporation or local authorities. - In case the death certificate is not available, kindly submit the Report issued by Police Authorities or Armed forces declaring death of the Life Assured.

Step 3. Nominee ID, residence proof and account details / bank certificate of the nominee.

4. For Other Policy Related Queries + -

You can reach us at:

Toll Free Number	1800 419 8228
Email us at	care@exidelife.in
Walk into our Branch	Click here to locate your nearest branch

5. FAQS + -

1) What should one do in case the Death Certificate is not available?

In case, the death certificate is not issued you may submit report or document issued by the Police Authorities or the Armed forces indicating death of the life assured.

2) What document is required in case both Life Assured and Nominee are dead?

Kindly share the legal heir certificate or succession certificate issued by a competent authority to establish the relationship of the claimant with the life assured along with the claim documents.

3) What should you do if the life insured is reported as missing?

In such a situation we will not be able to process the death claim unless there is missing complaint registered in the jurisdictional police station and the person is not been seen or heard by anyone for the last 7 years from the date of reporting as missing.