Serving over 15 lakh customers in over 200 cities in India.

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We send SMS and email alerts for all the following details regarding your policy:

  • Policy login stage
  • Alert for the SI / ECS debit on your account
  • Confirmation of receipt of your renewal premium payment
  • Dispatch of your policy documents (currently SMS service is available)
  • Any Outstanding Requirements for policy issuance
  • Confirmation on your policy servicing requests for:
    1. Address Change
    2. Change of Mode
    3. Change of Nominee
    4. Loan Status
    5. Policy Reinstatement

We have a keyword based smart messaging service, which allows you to seek policy related information on SMS. You are required to first register your mobile number with us ( to register click here ), thereafter send specific keywords in pre-defined formats to 09880888228.

ING SMS table

On sending the message, an update with regard to your policy is sent to you on SMS.

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